• Free shipping for
    orders above INR 3000
  • 14 Days return
    Money back guarantee
  • Online
    support available
x

*

Shipping and Returns

Shipping Charges

  • Free Shipping for orders above INR 3000.
  • Shipping charge of INR 200 is applicable for orders below INR 3000.

Order Processing

After you place your order with us, the same will be processed as per below:

  • Same day: if the order is placed before 3pm
  • Next day: if the order is placed after 3pm
  • If order placed after 3pm on Saturday, the same shall be processed on Monday.

Delivery

  • Delhi/NCR: Deliveries can take up to 2 to 3 business days
  • Rest of India: Deliveries can take up to 4 to 5 business days

Return

The return and exchange of product can be done within 14 days from the order placement date or within 7 days of the receipt of the product (whichever is the maximum). The money refund is done once the article reaches the warehouse.

Refund

  • Prepaid - After the product reaches the warehouse the full amount is refunded into the same account from which the payment is made.
  • Cash on Delivery - Refund is processed in the form of a credit note equivalent to the order amount minus the shipping charges for orders less than INR 3,000 and for orders more than INR 3,000 a credit note equivalent to the order amount is raised. 
  • For customers requesting refund in their bank account instead of credit note - please note that COD refunds are processed once a week i.e. every Saturday (this means the Saturday after receiving the products in our warehouse). A cheque is issued equivalent to the refund amount eligible and is deposited in customer's bank account within 3 working days. Cheque clearing is subjected to 2-3 days minimum after which the amount shall reflct in the account. The TURN AROUND TIME needed to process a COD refund is minimum 14 business days and may vary depending on Bank Holidays or other unforeseen delays.
  • In case of refund, the customer has to send the bank and refund details at  refunds@trufflecollection.com for processing the refund.

Reverse Pick-up

  • Return – reverse pick-up is available in all major cities and can be availed ONLY for orders above INR 3,000. For orders below INR 3000, customer has to send the product back or can avail reverse pick-up bearing the full cost (INR 250-300).
  • Exchange – The replacement product is sent for free in both cases, even if the order amount is less than INR 3,000 and shipping is not charged again.

Please ensure that the product sent back for return or exchange shouldn’t be dirty or damaged to be eligible for a full refund or an exchange.

IMPORTANT NOTE - For further queries or assistance regarding any of the above category of concerns - feel free to call us on our customer support number mentioned below or send an email at support@trufflecollection.com should you find the number busy. We request all our valued customers  to allow us a TURN AROUND TIME of minimum 24-48 hours to look into an issue and get back to you with a solution or the next steps. We are not 24*7 available and thus our team needs a reasonable time to attend to each query and provide an answer.