- Shipping and Returns
SHIPPING AND RETURNS
- Free Shipping for orders above INR 3000.
- Shipping charge of INR 200 is applicable for orders below INR 3000.
- For urgent deliveries customer has to pay extra 150 INR per pair with above shipping charges and this applicable for orders above 3000 INR.
After you place your order with us, the same will be processed as per below:
- Same day: if the order is placed before 3pm
- Next day: if the order is placed after 3pm
- If order placed after 3pm on Saturday, the same shall be processed on Monday.
- Delhi/NCR: Deliveries can take up to 2 to 4 business days
- Metro cities: Deliveries can take up to 5 to 9 business days
- Rest of India: Deliveries can take up to 8 to 12 business days
- North East India: Deliveries can take up to 12 to 15 business days
- Delhi/NCR: Next day delivery.
- Rest of India/Metro cities: Within two business days.
- North East India- 7 to 10 business days.
- Prepaid - If ordered amount is less than 3000 INR then shipping charges will be deducted from the amount. After the product reaches the warehouse the amount is refunded into the same account from which the payment is made.
- Cash on Delivery - Refund is processed in the form of a credit note equivalent to the order amount minus the shipping charges for orders less than INR 3,000 and for orders more than INR 3,000 a credit note equivalent to the order amount is raised.
- For customers requesting refund in their bank account instead of credit note - the customer has to send the cancelled cheque copy/ bank details at [email protected] for processing the refund. If ordered amount is less than 3000 INR then shipping charges will be deducted from the amount.
Please note that COD and Prepaid refunds are processed after 15 days (this means after receiving the products in our warehouse).
NO RETURN NO EXCHANGE on Sale Category
Return – Reverse pick-up is available in all major cities and can be availed ONLY for orders above INR 3,000. For orders below INR 3000, customer has to send the product back or can avail reverse pick-up bearing the actual courier cost (INR 250-300).
Exchange – The replacement product is sent for free in both cases, even if the order amount is less than INR 3,000 and shipping is not charged again.
We will give free shipping one time in exchange case. If customer would like to exchange the product again then customer has to send the product back or can avail reverse pick-up bearing the full cost (INR 250-300) and we will charge shipping on another exchange.
Please ensure that the product sent back for return or exchange shouldn’t be dirty or damaged to be eligible for a full refund or an exchange.
IMPORTANT NOTE - For further queries or assistance regarding any of the above category of concerns - feel free to call us on our customer support number mentioned below or send an email at [email protected] should you find the number busy. We request all our valued customers to allow us a TURN AROUND TIME of minimum 24-48 hours to look into an issue and get back to you with a solution or the next steps. We are not 24*7 available and thus our team needs a reasonable time to attend to each query and provide an answer.
- Phone Number:
- 011 - 41325389
- +91 9599677662
- Devyog solutions Pvt. Ltd,
- Okhla Industrial Area, Phase 1,
- New Delhi 110020
- Working Hours:
- Monday – Saturday
- 9:30am – 7:00pm
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* NOT APPLICABLE WITH ANOTHER DISCOUNT CODES IN SINGLE ORDER
* NOT APPLICABLE WITH THE SALE UNDER 999 INR